Great Jones Floor Lamp

I’ve only had the Not-So-Great Jones Floor Lamp for a week now but I have run into a few unexpected issues so far… 1) The two sockets point straight down limiting which bulbs can fit in the lamp. And they don’t seem to rotate at all; at least, they don’t move easily and I don’t want to force it. Which means the fancy Philips Hue bulbs I bought won’t fit! In the instructions sent with the lamp, the sockets are shown rotated… which makes sense to me! Plus, even the less fancy bulb that I’m using now, although it fits, the bulb is touching the body of the lamp. 2) I can’t get the cap nut tight enough so the shade doesn’t wobble. It’s off by like a rotation or two. I might try to add a washer or something (rubber gasket?) underneath but it seems odd for such a well-crafted lamp. Am I doing something wrong? 3) Customer support is non-existent. Schoolhouse used to offer fantastic support several years ago! You could call, talk to someone, and get useful help. Now, you can’t call, emails get lost and simple questions just get ignored. I’ve been a long-time fan but I’m not impressed this time around. Love that the lamp is made in Portland, but I didn’t expect to run into little issues like these. It’s a bit frustrating. I know it’s just a floor lamp, but some additional documentation would be helpful. (Do the sockets rotate? Yes or no. If the shade is wobbly, here is how to troubleshoot that… Make sure your hands are super clean as the brass will show fingerprints. Things like that :).

The lamp was packaged very nicely and arrived in perfect condition. It is a wonderful size and looks amazing!